FAQ

General

Q: What types of pumps do you sell?

A: How do I know which pump is right for me?

Q: How do I know which pump is right for me?

A: You can fill out our pump selection form. We'll guide you based on your responses (water source, distance and application).

 

Product-Related

Q: Do your pumps come with warranty?

A: Yes. All our pumps come with a manufacturer's warranty (varies by brand, usually 6-24 months).

Q: Can I use your pumps with solar power?

A: Some of our pumps can be paired with solar systems, especially submersibles. Contact us for recommendations.

 

Payment & Delivery

Q: How do I pay?

A: You can pay via Mobile Money (MTN, Vodafone, AirtelTigo), bank transfer, or cash on delivery (for Accra/Tema orders).

Q: Do you deliver outside Accra?

A: Yes. We deliver nationwide through trusted courier services like Speedaf as well as commercial transport services. Delivery timelines depend on your location (1-3 days).

Q: How much is delivery?

A: Delivery charges depend on your location and the weight of your pump. We'll confirm the cost when you place the order.

 

Installation & After-Sales

Q: Do you provide installation services?

A: We don't directly install pumps, but we can recommend trusted plumbers and technicians.

Q: What if my pump develops a fault?

A: If it's within warranty, we'll help you process a replacement/repair. If it's outside warranty, we can supply spare parts and guide you on servicing.

Q: Do you sell spare parts?

A: Yes, we stock pump controllers, capacitors, float switches, valves, and other accessories.